FICTIONAL TRAINING FILE - The City of Fernhollow, its staff, residents and data are invented for the CPS HR Microsoft 365 Copilot workshop. Do not use real work data.

FILE 04 - DASHBOARD SCREENSHOT (text description for Path B)
Use this if you cannot upload the image. It describes everything visible in 04_Dashboard_Screenshot.png.

Title bar: Fernhollow Resident Services | Service Request Dashboard
Date range: Year to date, January 1 - September 25, 2026 (data refreshed Sept 25, 2026 6:00 AM)

Tiles:
  - Requests received (YTD): 3,831
  - Requests completed (YTD): 3,708
  - Open backlog (today): 243
  - Avg days to resolve (Sep): 7.1 days
  - First-contact resolution*: 36.6%

Line chart - Average days to resolve, by month:
  Jan 6.1 | Feb 6.3 | Mar 6.8 | Apr 7.4 | May 8.0 | Jun 8.4 | Jul 7.6 | Aug 7.2 | Sep* 7.1

Table - Last three months (Received / Completed):
  Jul 430 / 418
  Aug 455 / 440
  Sep* 371 / 360
Escalations YTD: 102 (Aug not captured)
Target response time: 10 business days

Footnote (small grey text at the bottom):
  * First-contact resolution = requests resolved on first contact divided by ALL requests RECEIVED (not completed).
    August excluded (case-system migration).
  Sep* = partial month through Sept 25. Target line has not been updated for SR-100 Rev. 3.