FICTIONAL TRAINING FILE - The City of Fernhollow, its staff, residents and data are invented for the CPS HR Microsoft 365 Copilot workshop. Do not use real work data.

SRIP WORKING GROUP MEETING - TRANSCRIPT EXCERPT AND NOTES
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Date: Tuesday, October 6, 2026, 10:00-10:45 AM · Teams meeting (fictional) · Attendees: Malcolm Treadwell (chair), Priya Halvorsen, Jordan Ekwueme, Wen Calloway, Tomas Brightwater, Beatriz Nakamura-Holt, Odessa Pringle


Transcript excerpt
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[00:01] Malcolm Treadwell: Thanks, everyone. Three items today: the weekly backlog report, the dashboard change, and the pilot plan.
[00:03] Jordan Ekwueme: The first weekly backlog report went out yesterday as decided on September 8. Supervisors got it Monday morning.
[00:05] Wen Calloway: I want to raise a concern. The report counts duplicates twice before they're merged, so the backlog looks bigger than it is.
[00:07] Odessa Pringle: That matches what my staff see. Wen's right about the duplicates.
[00:08] Malcolm Treadwell: Okay. Decision: starting next week, the backlog report will exclude requests flagged as duplicates. Wen, you own that change, due October 12.
[00:09] Wen Calloway: Yes, I'll have it done by the 12th.
[00:12] Wen Calloway: On the dashboard, I'm proposing we add the share of requests answered within the 5-day deadline.
[00:14] Priya Halvorsen: I support that, but we still haven't agreed whether the clock starts on the day of receipt or the day after.
[00:15] Malcolm Treadwell: Let's park the dashboard change until that's settled. It's a good proposal, not a decision yet.
[00:19] Tomas Brightwater: For the pilot, I'd like to suggest Saturday intake hours, maybe nine to noon.
[00:21] Beatriz Nakamura-Holt: Saturday hours would help residents who work weekdays. But who staffs it?
[00:22] Malcolm Treadwell: We'd need a cost estimate before we decide anything about Saturdays.
[00:24] Priya Halvorsen: Someone should put together that cost estimate.
[00:25] Malcolm Treadwell: Agreed, we need it. (No one volunteered.)
[00:28] Beatriz Nakamura-Holt: I'm also worried about the portal FAQ. It still says 10 business days, which is wrong under Rev. 3.
[00:29] Jordan Ekwueme: Right, and we shouldn't put 7 on it either. That was only proposed.
[00:31] Beatriz Nakamura-Holt: I can probably update the FAQ text if Sam can publish it.
[00:32] Malcolm Treadwell: Let's check with Sam offline.
[00:35] Jordan Ekwueme: Pilot design review. I'm hoping we can hold it around October 27, but that depends on the Deputy Director's calendar.
[00:36] Malcolm Treadwell: That's a target. I'll confirm the date by email.
[00:40] Odessa Pringle: One more concern: escalations are still reaching me without supervisor review.
[00:41] Priya Halvorsen: Same concern I raised in the email thread. We need a staff reminder.
[00:42] Malcolm Treadwell: Priya, will you send that reminder this week?
[00:42] Priya Halvorsen: Yes, I'll send it by Friday, October 9.
[00:44] Malcolm Treadwell: Thanks. Meeting adjourned.

Organizer's quick notes (typed during meeting, not reviewed)
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  - Backlog report to exclude duplicates - Wen - Oct 12.
  - Dashboard on-time share - parked.
  - Saturday hours - need cost estimate.
  - FAQ fix - Beatriz?
  - Design review ~Oct 27.
  - Escalation reminder - Priya - Oct 9.