FICTIONAL TRAINING FILE - The City of Fernhollow, its staff, residents and data are invented for the CPS HR Microsoft 365 Copilot workshop. Do not use real work data.

ESCALATION QUICK GUIDE (DRAFT)
==============================
Effective date shown on draft: September 15, 2026 · Prepared by: Division office · Status: DRAFT - NOT APPROVED by the Department Director

Purpose: a one-page guide for staff handling escalations.
  1. Escalations are approved by the Division Manager.
  2. Escalate any non-emergency request that is open more than 15 business days.
  3. Use the escalation form in the case system and note the reason.
  4. Tell the resident their request has been escalated.

Note: This draft has not been approved. Procedure SR-100 Rev. 3 remains in effect until a revision is signed.