FICTIONAL TRAINING FILE - The City of Fernhollow, its staff, residents and data are invented for the CPS HR Microsoft 365 Copilot workshop. Do not use real work data.

RESIDENT SURVEY SUMMARY - SERVICE REQUESTS
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Fernhollow Resident Services · Fielded July 7-25, 2026 · 212 responses (online and phone) · Preliminary results


Key results (preliminary)
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  - 64 percent were satisfied or very satisfied with the outcome of their most recent request.
  - 41 percent were satisfied with how long it took to hear back.
  - Preferred way to receive status updates: phone call or text 46 percent; email 33 percent; online portal 21 percent.
  - Residents 65 and older were less likely to use the portal (12 percent) than residents under 65 (27 percent).
  - Open-ended comments most often mentioned 'not knowing what is happening' with a request.

Note: The sample is not random and may not represent all residents. Results are preliminary and may change after weighting.