WEBVTT - Demo A: Upload a dashboard screenshot and ask what is easy to miss (step-by-step narration; the recording has no audio)

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Step 1: Demo A, Lab 3: Files and Screenshots. This recording has no audio. These captions narrate each step.

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Step 2: Start in Copilot Chat with a new, empty chat. The practice file is 04_Dashboard_Screenshot.png (fictional).

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Step 3: Select + next to the message box, then choose Upload images and files.

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Step 4: The first time you upload an image, consumer Copilot asks for consent. Select Confirm and continue. Your work Copilot may not show this.

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Step 5: The dashboard image is now attached above the message box.

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Step 6: The prompt asks for 3 summary bullets, then anything incomplete, outdated, or easy to miss. It also says to check footnotes and date ranges.

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Step 7: Select Send. Copilot reads the image and starts to answer.

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Step 8: Summary: 3,831 requests received and 3,708 completed year to date, with an open backlog of 243 as of September 25.

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Step 9: Catch 1: September is a partial month. The data runs from January 1 to September 25, so September is not comparable to full months.

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Step 10: Catch 2: the footnote. First-contact resolution (36.6%) divides by all requests received, not completed, and leaves out August.

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Step 11: Catch 3: a stale target. The footnote says the target line has not been updated for SR-100 Rev. 3. The 10-day target is out of date, because Rev. 3 sets 5 business days.

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Step 12: More catches: escalations leave out August, and Copilot says the backlog does not add up (3,831 minus 3,708 is 123, not 243). Check it: file 06 shows 120 requests already open on January 1, and 120 plus 123 is 243.

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Step 13: Your turn: open file 04 and confirm each catch yourself. Copilot found them because the prompt asked about footnotes and date ranges.